I've written an article for TechTarget on the general theme of using the customization tools in OpenOffice.org to make life better for users. Whether they're just using OpenOffice (or StarOffice), or switching from Microsoft Office, you can customize toolbars, menus, and keyboard shortcuts to make life easier.
Here's how it starts--thanks to Louis for the story and to Scott for his pivotal role.
"One of my blog readers reports that, when he migrated his organization to OpenOffice.org, he didn't even tell the users that they were switching to a different office suite. He just said that there was going to be a big upgrade. Then, he and his migration cohorts modified the OpenOffice.org menus and toolbars to resemble the Microsoft Office layout and phrasing as much as possible (without violating copyright, of course) and gave that configured version to the users. He reports very few problems with the migration.
"I love that story. Is the biggest problem with change simply that it is change?"